ITAM Services provides specialized engineering, testing, validation and technical consulting services to customers and business partners.

We respect the privacy of our customers, business partners, job applicants and website visitors. This Privacy Policy explains how personal information may be collected and processed through our website and related communications.

Company Information

ITAM Services also operates from Graz, Austria, at BlueChip Office Center, Kärntner Straße 525–527, 8054 Graz.

For questions about the processing of personal data, please contact us at office@itamserv.com .

The personal data we process depends on how you interact with ITAM Services and our website.

Contact and Business Enquiries

When you use our Contact Us form or contact us directly, we may process:

• Name and company name
• Email address and telephone number
• Subject and content of your enquiry
• Technical or project-related information
• Documents uploaded with your message

Job Applications

When you apply through our Career or Apply Online pages, we may process information provided in your application, including:

• Personal and contact information
• CV and professional qualifications
• Employment history and work experience
• Education and technical skills
• Cover letters and supporting documents
• Position applied for

Technical Website Data

When you visit our website, certain technical information may be processed for website operation and security. This may include IP addresses, browser information, access times and technical error logs.

The precise information processed depends on our active website services and technical configuration.

Personal information is processed for specific business, communication, recruitment and website-related purposes.

Business Communication

We use contact information to respond to enquiries, exchange technical information, discuss project requirements, prepare proposals and manage relevant business correspondence.

Engineering Projects

Information provided by customers or prospective customers may be used to evaluate technical requirements and coordinate engineering, validation, testing or consulting activities.

Recruitment

Application information is processed to evaluate qualifications, communicate with applicants and manage recruitment for relevant positions.

If application information is retained for future recruitment opportunities, this must be supported by an appropriate legal basis and applicable information requirements.

Website Operation and Security

Technical data may be processed to maintain website functionality, detect technical issues, prevent misuse and protect the security of our website.

Uploaded Documents

Documents submitted through our forms may be reviewed in connection with the enquiry or application for which they were provided.

Please avoid including sensitive or confidential personal information that is not necessary for your request.

Legal Basis for Processing

Depending on the processing activity and applicable data protection legislation, the legal basis may include:

• Contractual or pre-contractual necessity: Processing required to respond to contractual requests, prepare potential agreements or provide services.
• Legitimate interests: Processing necessary for appropriate business communication, operational administration or website security, where legally permitted.
• Legal obligations: Processing required to comply with applicable legal requirements.
• Consent: Processing based on consent where consent is required and validly obtained.

Data Retention

We retain personal information only for as long as necessary for the relevant processing purpose or as required by applicable legal obligations.

Applicable retention periods or criteria may differ for contact enquiries, business correspondence, technical documents, job applications and website security information.

When retention is no longer necessary, personal information is deleted or anonymized as appropriate, unless continued retention is legally required.

International Data Processing

ITAM Services operates in Bosnia & Herzegovina and Austria. Where personal information is processed or transferred internationally, applicable legal requirements and appropriate safeguards must be observed.

Hosting and Email Infrastructure

The operation of our website, contact forms and business communication may involve external hosting providers, email services and IT infrastructure providers.

Where these providers process personal data on our behalf, applicable contractual, organizational and technical safeguards must be implemented.

Google Maps

Our Contact Us page includes Google Maps to help visitors locate our offices in Graz and Mostar.

When Google Maps content is loaded, technical information such as IP addresses and browser information may be transmitted to Google.

Further details about Google's handling of personal data are available in the Google Privacy Policy .

Cookies and Similar Technologies

Our website may use cookies or related technologies to support essential functionality, security and user preferences.

Where optional analytics, embedded services or other non-essential technologies are used, applicable consent requirements must be observed.

Data Security

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse or unlawful disclosure.

Access to personal information is limited according to authorized responsibilities and operational needs.

No online data transmission or storage system can be guaranteed to be completely secure.

Subject to applicable data protection legislation and its conditions, you may have the following rights:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

You may also have the right to lodge a complaint with a competent data protection supervisory authority.

Contact for Privacy Requests

If you have questions about this Privacy Policy or would like to exercise applicable data protection rights, please contact us:

Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, website technologies or applicable legal requirements.

Updates will be published on this page together with the date of the most recent revision.